Home / Training Programs / Module 8 Module 8 - Interact With Impact: Coping Strategies for Resolving Conflict Objectives Upon completion of this session, participants will be able to: Match the ten challenging types of people and their characteristics Discuss and justify coping strategies for each of the ten challenges Practice by reviewing coping strategies for each challenge and identifying important "power questions" for each challenge Create and perform a role-play which will demonstrate coping strategies. This module focuses on the identification and application of coping strategies for the Ten Classic Types of Challenging people we encounter at work, at home and at play. Participants will have the opportunity to learn the six basic steps of coping with these individuals. They will also learn how to use Power Questions as a strategy to take control through the effective use of open ended questioning techniques. Module 8: 22 Pages Leader Notes: 8 Pages Module 8 - Interact With Impact: Coping Strategies for Resolving Conflict Site License | Module Preview | Leader Notes Preview $49.99      Includes FREE 30-Minute Telephone Consultation Module 8 Telephone Consultation One hour of telephone consultation with an American Management Association experienced Training Consultant $49.99      2006 © The Center for Organizational and Personal Excellence