Home / Training Programs / Module 4 Module 4 - Listening Is a Voluntary Act Objectives Upon completion of this session, participants will be able to: Describe the four developmental stages of Empathic Listening Practice the use of Empathic Listening to resolve an issue. This module focuses on further development of an individual's understanding of the role of Effective Communications in the workplace. This module introduces the concept of Empathic Listening. In addition, four levels of listening and four developmental stages of listening are presented. An emphasis is placed on individual and small-group "hands-on" activities which apply and reinforce the concepts. Module 4: 14 Pages Leader Notes: 6 Pages Module 4 - Listening Is a Voluntary Act Site License | Module Preview | Leader Notes Preview $49.99      Includes FREE 30-Minute Telephone Consultation Module 4 Telephone Consultation One hour of telephone consultation with an American Management Association experienced Training Consultant $49.99      2006 © The Center for Organizational and Personal Excellence